24/7 monitoring
We watch your solar around the clock, so you don't have to.
A solar app only helps if someone opens it. With us, you don't have to. We watch your system 24/7 and reach out when something needs a look.
Homeowners across the valley rate our local team on Google.
See our reviews
What you get
Your system checks in. We keep an eye on it.
Monitoring comes with every Shield membership, along with production and performance alerts, service coordination and troubleshooting, help with warranty claims, and site visits at no extra charge.
- Watched 24/7. Our team gets an alert when production drops or your system stops reporting
- We call you when your system goes down
- Coming soon: the Solar Care app. Until then, we call you.
When something goes wrong
We call you. Then we fix it.
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We see it
An alert comes in when production drops or your system goes quiet.
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We call you
When your system goes down, we call you. You don't have to find out from your bill.
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We check before we drive
We pre-diagnose (look at your system's data before anyone drives out), so the tech arrives with a good idea of the problem and the right parts. We can often find the cause remotely.
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We send a tech
If it needs a visit, your Shield sets the timing: same-day for Gold, next-day for Silver, next available for Bronze.
What we watch
Your system sends its numbers. We read them.
Your system reports its production (how much power your panels make) to our monitoring. We track production and performance alerts, and when the numbers drop or the system goes quiet, we call you.
Example system
What a healthy day looks like
41.8 kWhmade that day
Example system
A drop like this is what we look into
1,181 kWhmade that month
These are example charts, not a live view of any home.
Power bill analysis
Have a recent power bill? We'll put it next to your production.
Send us a recent power bill and we'll do a production-to-usage comparison: what your system made next to what your home used, month by month.
Your bill shows the power your home drew from the grid (the power lines your home is connected to) and the power your system sent back. We add your system's production to work out what your home actually used.
What you'll learn:
- How much of your home's use your system covered each month
- Which months your home used more than your system made
- Whether a higher bill lines up with a drop in production or a jump in use
The power your system sends back is counted on your bill through net metering. We'll show you where it appears on yours.
This shows your numbers as they are. It isn't a prediction of future bills.
Ask about a bill checkTo send one, email a PDF or photo to info@gosolarcare.com, or text a photo to (702) 560-6719. You can cover the account number. We only need the usage and the dates.
Example system
What it made vs what the home used
System stopped reporting?
We get it talking again.
When the monitoring goes dark, it's often the gateway (the internet box that sends your system's readings to us) or the internet connection, not the panels. We reconnect monitoring gateways, replace failed communication hardware and help with monitoring account recovery and transfer, depending on the manufacturer.
- Any brand, including systems whose installer closed or stopped offering support
- Owned or leased systems
- Text us a photo of your monitoring screen and we can often tell you what's wrong
We're watching our customers' solar around the clock.
See the rounded totals from the homes already connected to our new monitoring system.
To hear the latest totals, call (702) 560-6719 and talk to our team.
About Solar Care Monitoring
A licensed, family-owned team in Boulder City.
Solar Care Monitoring is the dba of BC Solar, a family-owned solar service company based in Boulder City. We monitor, maintain, clean and repair solar across the Las Vegas Valley.
We hold NV C-2 Electrical Contractor License #0026685. Our owner holds a NABCEP credential (NABCEP ID #PVA-092523-015519) and a current Tesla Powerwall certification. Licensed, bonded and insured in Nevada, and BBB Accredited.
Questions
Monitoring questions
Is monitoring included in every Shield?
Yes. Bronze, Silver and Gold all include 24/7 monitoring and production and performance alerts.
What happens when my system goes down?
We monitor 24/7. When your system goes down, we call you, and we work to keep it running and reporting.
My system stopped reporting. Can you fix that?
Usually. We reconnect monitoring gateways, replace failed communication hardware and help with account recovery and transfer, depending on the manufacturer.
Do you monitor systems you didn't install?
Yes. We work with any brand, including systems whose original installer is no longer around.
Can you look at my power bill?
Yes. Send us a recent power bill and we'll compare what your system made with what your home used, month by month. It shows your numbers as they are, not a prediction of future bills. To send one, email a PDF or photo to info@gosolarcare.com, or text a photo to (702) 560-6719. You can cover the account number. We only need the usage and the dates.
Related services
Other ways we look after your system.
Want someone watching your system?
Call or text and we'll help you choose a Shield. A real person on our Boulder City team answers.