These terms apply when you use gosolarcare.com or book service or a membership with BC Solar dba Solar Care Monitoring ("we," "us," "our"). By using the site or our service, you agree to them. Your written quote or membership agreement may add details. If it differs from these terms, the quote or agreement controls.
Who we are
We're a family-owned solar service company in Boulder City, Nevada, serving Las Vegas, Henderson, Summerlin, North Las Vegas, Spring Valley, Enterprise and Boulder City. We hold NV C-2 Electrical Contractor License #0026685, our owner holds NABCEP ID #PVA-092523-015519, and we're licensed, bonded and insured in Nevada.
Using this website
The information on this site is general. It describes our services, but it isn't a quote or an inspection of your system. We work to keep it accurate and up to date, and we may change it at any time.
The words, graphics and logos on this site belong to us. Please don't copy them for commercial use without asking. Brand names of solar equipment belong to their owners and are used only to say which equipment we service.
Quotes and service visits
- Before we do paid work, we tell you the price. Nothing is billed without your OK.
- Someone 18 or older needs to approve the work, and we need safe access to your roof, equipment and electrical panel.
- We may reschedule for weather, heat or safety. We'll tell you as soon as we know.
- If we find a problem we can't fix safely that day, we'll explain it and give you a quote for the next step.
Adopt Your System membership
- Plans. Bronze, Silver and Gold Shield. Each plan includes 24/7 monitoring, service coordination and troubleshooting, and help with warranty claims. Bronze is $24.99 per month, Silver is $34.99 per month, and Gold is $44.99 per month.
- Service deductible. Each plan has a service deductible: $750 for Bronze, $500 for Silver or $250 for Gold.
- Site visits. Site visits are at no extra charge for members.
- Response time. It depends on your plan: same-day service for Gold, next-day service for Silver, and the next available appointment for Bronze.
- Member pricing. Silver members get 10% off parts and cleaning. Gold members get parts at cost, member pricing on upgrades and 20% off cleaning.
- Satisfaction guarantee. We monitor your system 24/7, call you when it goes down, and work to keep it running and reporting. If we fall short, tell us. We'll work with you on a fair settlement, case by case.
- Care for life. Your plan keeps covering your system for as long as you stay a member.
- Selling your home. The membership transfers to the new homeowner. Let us know when you sell so we can set it up for them.
- Your service agreement. Your plan, price and terms are set out in a written service agreement before anything starts. It explains how changes and cancellations work. To ask about either, call us.
How monitoring works
We watch your system through its manufacturer's monitoring platform. That needs your system's monitoring equipment to stay powered and connected to your home internet, and it relies on the manufacturer's platform being available. If your internet or the manufacturer's platform goes down, we may not see your system until it's back. When we see a problem, we call you.
Equipment warranties
We help you with warranty claims, but each manufacturer decides whether to approve a claim under its own warranty. We can't promise the outcome of a claim.
Payment
Payment is due as stated on your quote, invoice or membership agreement.
Limits on our responsibility
To the extent the law allows, we aren't responsible for indirect losses, such as lost production while a system is down, or for damage caused by weather, power outages, other contractors' work or equipment defects covered by a manufacturer. Nothing in these terms limits rights you have under Nevada law that can't be limited.
Nevada law
These terms are governed by the laws of the State of Nevada. If there's ever a disagreement, please call us first so we can try to sort it out together.
Changes to these terms
We may update these terms. We'll post the new version here with a new date. Changes don't affect work you already approved.
Contact us
BC Solar dba Solar Care Monitoring
Boulder City, NV 89005
(702) 560-6719 · call or text
info@gosolarcare.com
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